The Government of Nepal is set to launch a special campaign titled ‘Zero Pending Files Week’ to clear long-pending files in government offices and improve service delivery.
The decision was made by the Office of the Prime Minister and Council of Ministers, which also issued the ‘Zero Pending Files Week Campaign Operation Guideline, 2082’. The campaign will run from Chaitra 30 to Baisakh 7.
The initiative aims to end delays in public service caused by files and official notes being unnecessarily held at different levels. It also seeks to discourage the practice of forwarding files to higher levels without need and to make the decision-making process faster and more effective.
According to the guideline, no file will be allowed to remain stuck indefinitely. Clear responsibility will be assigned, and decisions—whether to proceed or not—must be made within a defined timeframe.
All offices are required to update their file-tracking system daily, including details such as the registration date of the file, the responsible desk or level, the reason for any delay, and the expected decision date.
Files that remain on the same desk for more than three days must be mandatorily reviewed by the section chief to move the process forward. Similarly, files pending for more than seven days must be reviewed at the division head or office chief level.
The government has also formed a coordination committee to ensure the effective implementation of the campaign.
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